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Deaf or Hearing Impaired
- Always face a person who is hearing impaired. Speak clearly & not too quickly. Never talk while facing a white board etc.
- Avoid any movements which may mask your mouth.
- Do not shout. It can create unnecessary attention and cause embarrassment.
- Written messages and gestures play an important role. If you have any doubts about something being understood, write it down.
- Background noise and music are disabling.
- Ask if they have specific seating requirements or require loop or am/fm equipment in class.
- Videos may need to be transcribed with subtitles. When buying new resources, buy with subs.
- Note takers can be arranged through IE services, as are sound enhancement devices.
- If an interpreter is available, always talk to the student, not to the interpreter.
Sight Impaired
- Say who you are, your name & role.
- Discuss requirements and make necessary arrangements early.
- Do not shout or speak loudly.
- Do not pat a working dog.
- If using OHPs, describe them fully & have enlarged copies available to take away or arrange alternate formats.
- If you are asked to act as a guide, ask if they require assistance and offer your arm.
- Describe the environment clearly, approaching steps etc.
- Try to give clear descriptions and verbal clues about the environment you are working in, the layout of office space, access to toilets and emergency exits.
Other Disabilities
People with a wide range of intellectual, mental health, cognitive and neurological impairment may have difficulty in asking for and in understanding information. If you are experiencing difficulties in communication, the following may be helpful:
- Try to keep the information simple, friendly and direct.
- Use plain English, simple sentences.
- If a carer is present, talk to the student not the carer.
- Be acutely aware of body language.
- In a busy environment, you may need to find a quiet place to talk.
- Be patient. Be prepared to repeat information. Avoid finishing sentences.
- Use drawings, gestures, signs and other communication aids as appropriate.
- Check out their understanding by follow-up questions.
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